
Find your answers here
Q. What materials are used in Suvaaura jewellery?
Our jewellery is made using high-quality metals, glass, pearls, enamel, and other materials that give a gold and sliver-like shine and feel.
Our jewellery is coated with anti-tarnish polish to maintain its shine for a long time. However, we recommend careful handling to prolong its life.
Q. Is your jewellery real gold or silver?
No. Our jewellery is imitation, designed to look like real gold or silver but at a much more affordable price.
Q. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD).
Q. How does Cash on Delivery work?
For COD orders, payment is accepted only in cash at the time of delivery.
Q. Can I cancel my order after placing it?
Once your order is confirmed and shipped, it cannot be cancelled. Before shipping, we will reconfirm your order with you. Only after your confirmation, the order is dispatched.
Q. What is the delivery time?
Our average delivery time is 3–5 business days across India.
Q. What is your return or exchange policy?
We have a 7-day exchange policy. We do not offer refunds, but you can exchange your item for another product of equal value.
Q. What if I receive a damaged product?
All products go through a 3-step quality check before packing. If you still receive a damaged product, we will offer you an exchange of the same value as your original purchase. No monetary refunds are provided.
Q. Is your jewellery waterproof?
Yes, our jewellery is waterproof, but prolonged exposure to sweat, sunlight, water, or chemicals can weaken the polish over time. Store it safely when not in use.
Q. Do you offer discounts?
Yes. We try to offer special discounts during festive seasons and exclusive sales for our customers.
Couldn't find your answer?
We're here to help.If you couldn't find the information you were looking for , please reach out to us directly.Our team is eager to assist you.