Refund policy
Return & Refund Policy – Suvaaura Jewellery
At Suvaaura, we strive to ensure every piece of jewellery you receive meets our high-quality standards. Please read our policy carefully before making a purchase.
Exchange Policy
-
We offer a 7-day exchange policy from the date of delivery.
-
We do not offer monetary refunds. Instead, you may exchange your item for another product of equal value from our store.
-
Exchanges are subject to product availability.
Eligibility for Exchange
To be eligible for an exchange:
-
The item must be unused, in its original packaging, and in the same condition as received.
-
You must provide the order number and proof of purchase.
-
Any free gifts or promotional items received with the purchase must also be returned.
Damaged or Defective Products
-
All products are triple-checked and verified before packing.
-
If you receive a damaged or defective item, please notify us within 48 hours of delivery.
-
Once approved, you will be eligible for an exchange of the same value as your purchase.
-
No refunds will be issued for damaged products—only exchanges.
Non-Exchangeable Items
-
Products purchased during sale events or special promotions may not be eligible for exchange unless defective.
-
Items that show signs of wear, misuse, or damage caused after delivery will not be accepted.
Process for Exchange
-
Contact our customer care via [support@suvaaura.com/whatsapp] within the eligible period.
-
Our team will confirm your request and share the exchange shipping address.
-
Once we receive and inspect your returned product, we will process your exchange.
Important Notes
-
Customers are responsible for return shipping costs unless the product is defective.
-
Please pack your jewellery securely to avoid damage during return transit.
